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Tactful Calling goes live December 12, 2011

Posted by reto wettach in Uncategorized.

IxDS has been working on various innovations projects with the Deutsche Telekom. One rather larger design research project was “Gender Inspired Technology” or “Woman’s Phone”, which tool place in 2008-2010. I briefly wrote about this before.

Today a project which came out of this collaboration with Prof. Dr. Gesche Joost and her Design Research Lab at Deutsche Telekom was released as a “technology demonstrator”: Tactful Calling is an Android app, which allows the caller to indicate the urgency of a call as well as the time frame he oder she would like to have for the conversation. Instead of answering an incoming call when busy, Tactful Calling allows the recipient to press one button and indicate to their caller that they are busy and will call them back later.

This app is quite exciting as it is challenging a core part of our phone culture – the way we place and accept calls. When you look closely to how people place calls on Skype or how they use SMS to make sure that a call is not disturbing, it is surprising that such a change of culture is only happening today.

The technical implementation of Tactful Calling is still quite complex as it requires both – caller and recipient- to have the app installed – and as it needs an additional IP-based server-client-connection. However, the shift in how to place calls is quite exciting! Let’s see what is going to happen when people discover this beta version…


PS.: The app is not running under Android 4.0 – yet!



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