Touch Points – the card game… December 5, 2011Posted by reto wettach in making the invisible visible, methods, service design, theory.
During our consulting work I realize more and more that a big portion of our time is dedicated to train customers in understanding the opportunities and challenges related to Service Design. The other day, we had a long discussion with a client in the financial sector to talk about Touch Points.
Today I stumbled on these “Touch Point Cards” by Simon Clatworthy from the Oslo School of Architecture & Design. Simon is researching “methods in service design” and came up with these cards, which – I supposed – are of great help in the brainstorming phase of a service innovation:
I just ordered a stack and will keep you updated…